Terms and Conditions

Delivery Information 

South African Addresses:
Sound Vision will ship orders to any address in South Africa, orders will only be processed at our Klerksdorp Head Office

International Orders:
While our Online Store does not arrange for shipping to international destinations, we may be able to assist with smaller items. Kindly email soundvision1@yahoo.com with your order details & address so that we can calculate shipping costs & transit times.

Delivery Times:
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed. An average of 1 to 3 working days is expected to major cities and 5 to 7 working days to outlying areas.

Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund.

Collection can only be made once we have prepared your order. Payment can be online via the website, bank transfer or in-store payment.

Returns Policy

Refunds and Exchange Policy

Radio's & Amplifiers - These carry a supplier backed repair-warranty, normally 1 year, while we do not swap out any faulty units, Soundvision will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 10 to 14 working days

Speakers & Subwoofers do not have any warranty, unless specifically stated on the product description


Payment Options
Our online store supports a variety of payment options, these include:

• Payfast
• EFT

The fastest way to get an answer is to have a look at our Help Centre for responses to frequently asked questions.

Still stuck? Let us know how we can help you by contacting the PayFast Team directly:

Phone: 021 300 4455 or 0861 729 327
International: +27 21 300 4455
Fax: 086 654 1549 (SA only)

Office Hours Mon – Fri: 07.30 – 17.00 (GMT+2)
Email Support Sat – Sun: 09.00 – 15.00 (GMT+2)

Our office hours and email support exclude public holidays.

 

Delivery

Deliver to following areas:
GAUTENG
PRETORIA
FREE STATE
EASTERN CAPE
NORHERN CAPE
WESTERN CAPE
MPUMALANGA
KWAZULU NATAL
LIMPOPO

Delivery fee from R100.00

*Excluding outlying areas