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South African Addresses:
Sound Vision will ship orders to any address in South Africa, orders will only be processed at our Klerksdorp Head Office
While our Online Store does not arrange for shipping to international destinations, we may be able to assist with smaller items. Kindly email firstname.lastname@example.org with your order details & address so that we can calculate shipping costs & transit times.
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed. An average of 1 to 3 working days is expected to major cities and 5 to 7 working days to outlying areas.
DUE TO LOAD SHEDDING STAGE6 STAGE8 EXPECT DELAYS.
Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund.
IN-Store Collection can only be made once we have prepared your order(2-3days). Payment done online via the website.
Refunds and Exchange Policy
Radio's & Amplifiers - These carry a supplier backed repair-warranty, normally 1 year, while we do not swap out any faulty units, Soundvision will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 10 to 24 working days.
Electronic items which have been fitted (connected) are non returnable.
Refunds (on incorrect orders placed) turn around time is 7-21 days (Working)
Items that are returned for repair assessment or exchange (upon manufacturers approval) is at the clients cost.
Items that are repaired /replaceed by Manufacturer is returned at the businesses cost to clients.
Speakers & Subwoofers do not have any warranty/ Guarantee.
unless specifically stated on the product description.
Electronic items that have been fitted (connected) into clients vehicles cannot be returned with physical marks/damages.
Demo items sold at a discounted price below normal retail and stipulated on the product as “demo” is non returnable.
Items for Warranty assesments and repairs are sent back to us at the clients cost. Installation certificate or invoice (Sound Installer) required to validate warranty from manufacturers and purchase invoice.
If not fitted by a reputable Sound installer
D.I.Y installations @ OWN RISK
Cancel or change order
If the order has not Been processed please call 0184626739/0785621957
( without any notification posted for delay)
If order has been shipped item has to be sent back from the receiver who placed order at there cost. As goods was correctly supplied and goods have to be unopened and not used.
Handling fee charged for order cancellations 10%Payment Options
Our online store supports a variety of payment options, these include:
The fastest way to get an answer is to have a look at our Help Centre for responses to frequently asked questions.
Still stuck? Let us know how we can help you by contacting the PayFast Team directly:
Office Hours Mon – Fri: 07.30 – 17.00 (GMT+2)
Email Support Sat – Sun: 09.00 – 15.00 (GMT+2)
Our office hours and email support exclude public holidays.
Deliver to following areas:
Delivery fee: Calculated before checkout.