• Mon - Fri: 9am - 5pm | Saturday: 9am - 1pm | Sunday: Closed || INSTORE & ONLINE PRICES MAY VARY

Delivery Information 

South African Addresses:
Sound Vision will ship orders to any address in South Africa, orders will only be processed at our Klerksdorp Head Office

International Orders:
While our Online Store does not arrange for shipping to international destinations, we may be able to assist with smaller items. Kindly email soundvision1@yahoo.com with your order details & address so that we can calculate shipping costs & transit times.

Delivery Times:
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed. An average of 1 to 3 working days is expected to major cities and 5 to 7 working days to outlying areas.


Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund.

IN-Store Collection can only be made once we have prepared your order(2-3days). Payment done online via the website.

Returns Policy

Refunds and Exchange Policy

Radio's & Amplifiers - These carry a supplier backed repair-warranty, normally 1 year, while we do not swap out any faulty units, Soundvision will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 10 to 24 working days.

Electronic items which have been fitted (connected) are non returnable.

Refunds (on incorrect orders placed or Returnable items) turn around time is 7-21 days (Working) 

All transport costs shall be borne by the client in case of returned goods for items correctly supplied and 10% handling/admin charge will be deducted.In the event that an order is cancelled before it has left the store, and payment is done through Payfast or EFT, transaction/bank charges will be deducted from the refundable amount as well as a 10% handling/admin fee. 

 NB: We need email confirmation from client to cancel order not Facebook Instagram or TikTok messages please. That is for social Media only. 

Items that are returned for repair assessment or exchange (upon manufacturers approval) is at the clients cost. 

Items that are repaired /replaceed by Manufacturer is returned at the businesses cost to clients.

Speakers & Subwoofers do not have any warranty/ Guarantee.

unless specifically stated on the product description. 

Electronic items that have been fitted (connected) into clients vehicles cannot be returned with physical marks/damages.

Demo items sold at a discounted price below normal retail and stipulated on the product as “demo” is non returnable. 


Items for Warranty assesments and repairs are sent back to us at the clients cost. Installation certificate or invoice (Sound Installer) required to validate warranty from manufacturers and purchase invoice.


If not fitted by a reputable Sound installer

D.I.Y installations @ OWN RISK

Cancel or change order 

If the order has not Been processed please call 0184626739/0785621957

( without any notification posted for delay)

If order has been shipped item has to be sent back from the receiver who placed order at there cost. As goods was correctly supplied and goods have to be unopened and not used.

Handling fee charged for order cancellations 10%

Payment Options

Our online store supports a variety of payment options, these include:

• Payfast



The fastest way to get an answer is to have a look at our Help Centre for responses to frequently asked questions.

Still stuck? Let us know how we can help you by contacting the PayFast Team directly:

Phone: 021 300 4455 or 0861 729 327
International: +27 21 300 4455
Fax: 086 654 1549 (SA only)

Office Hours Mon – Fri: 07.30 – 17.00 (GMT+2)
Email Support Sat – Sun: 09.00 – 15.00 (GMT+2)

Our office hours and email support exclude public holidays.


Deliver to following areas:

Delivery fee: Calculated before checkout.

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